“Key findings to understand process improvements through automation.”

Automating tasks to improve efficiency in day-to-day operations has become a main priority for companies in recent years. In fact, it is estimated that as many as 46% of companies follow the approach to simplify work processes and reduce cost.

However this is not all, as more digital customers are requesting fully digital experiences.

As a way to automate manual tasks within business processes Digital Process Automation, or DPA, has been developed in recent years.

» In this article we will discuss what DPA is and how your company can implement it to support your digital transformation initiatives.

is Digital process automation the right tool for you

What is Digital Process Automation (DPA)?

The Accenture definition: Next-generation Business Process Management (BPM) that extends the reach of process automation and orchestration to a broader array of long-tail business requirements; leverage low-code/no-code digital platforms for plug & play (API-based) development… integrating Intelligent Automation or Robotic Process Automation (RPA) into enterprise workflow.

In other words:

Digital Process Automation is the process of streamlining workflows, manual tasks and information management, that leads to an end to end automation of a company’s business processes. It’s the newest BPM generation that unifies different technologies to transform your entire organization.

» It’s important to point out that it differs from RPA, or Robotic Process Automation. It is common for people to confuse these two. Yet they are very different technologies and are used to automate different processes.

These are some of the most common questions we get about the difference between the two.

Questions about process automation technologies

How is DPA different from Robotic Process Automation (RPA)?

While RPA is centered around eliminating the need for humans to complete repetitive, unskilled or low-skilled tasks, DPA focuses on automating processes where human interaction is still needed.

RPA aims to free up employees to focus on more pressing tasks. Whereas DPA looks to make processes faster, more efficient and streamlined — while still relying on humans

The use of DPA and RPA are not restrictive as they serve different purposes.

Which processes can I automate with DPA technologies vs RPA?

With DPA Software:

With RPA software:

    • Data entry
    • Data extraction
    • Account Reconciliation
    • Data migration
    • Candidate sourcing, etc.

When should I use Digital Process Automation vs. RPA?

» Robotic Process Automation is the ideal choice to fully replace tasks that once required human intervention.

A great example of this is introducing a bot to handle requests for network access. By doing this, instead of having to involve IT approval, the bot will simply optimize the process and free up the staff thanks to machine learning capabilities.

→ If your process or task is:

    • Repetitive
    • High-volume
    • Ruled-based
    • Prone to human error

It may be suitable to use a RPA tool.

» On the other hand, because Digital Process Automation aims to automate repetitive tasks to empower employees and customers, this automation technology is ideal to help transform end-to-end processes.

For example, if you’re working towards an improved customer experience that will support customers and employees, you should probably use DPA.

→ To understand whether DPA is the right solution for your automation project, ask questions such as:

    • Do I need to automate the process partially or end to end?
    • Is human intervention required?
    • Am I looking to standardize the process?
    • Is it a critical process and human errors are frequent?

If your answer is positive, DPA should be the right way to go.

What to look for when choosing a Digital Process Automation Tool

As beneficial as DPA tools can be, it’s equally important to find the right one that fits your organizational needs.

» A few things to look for when shopping for a platform to help you support intelligent automation are:

    • No-code tools. (Do not require advanced users as no further application development is needed, helps to a speedier adoption)
    • Customizable workflows. ( If working with standard processes and working with workflow libraries)
    • High flexibility. (Allows you to add any kind of rule and condition to automate processes applying logic that suit your business)
    • Real time tracking.
    • Possibility of easy integration with apps you already work with.
    • Automatic generation of audit trails. (Facilitates problem resolution and compliance)
    • Adequate customer service. (If things go wrong, that can always happen, make sure you have the right support)

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