Digital Process Automation (DPA) is the practice of digitizing all of your business’s processes and data under a unified umbrella of integration and then automate those processes for users at any skill level. McKinsey reports that 45 percent of regular work could be automated for practically any position.

The idea is to ensure that any individual can use the digital system to increase productivity. These include the internal users at your workplace, managers looking for efficient processes, and decision-makers that invest in application development.

Digital Process Automation (DPA) vs Business Process Automation (BPA)

Business process automation, also known as BPA, is the means of looking at processes and finding ways to make them more efficient. Usually, they require more involvement from human operators to set goals, encourage other operators to improve, and correct processes before letting a machine handle them. It is very time-consuming, even when you use BPM software.

DPA reduces the human element. The software wants humans to not have to enter any data or instructions manually. While an operator can take charge in certain processes, ideally they will have minimal involvement except to refine the direction in which DPA is used or to factor in changing marketing trends. This lowers the costs of changing processes.

Benefits of Incorporating Digital Process Automation

One benefit is that DPA helps cut down on operational costs and the time spent on repetitive tasks. It is designed to reduce manual labor for the busywork that accompanies the workday. Workflow automation, in particular, focuses on such paperwork and information so that a human operator doesn’t have to, and presents the important parts from which to work. This benefits internal users who are overwhelmed by excessive papers.

Consider a simple task such as monitoring a loan application. Usually, the process requires an applicant to fill out a form, supply their financials, and pass a screening over the phone. An internal user at the bank or lending firm must review all of the paperwork to ensure that the person has good credit, can pay back the loan, and is a viable candidate.

DPA takes away the time and money that would be invested in this. Under DPA, an applicant can fill out a smart form that processes all of the information and organizes it. The software then can present the data in a user-friendly manner, so that a human operator can reduce the screening time. An applicant receives the same amount of scrutiny in a shorter amount of time, so that banks can process more loans.

Digital Process Automation in Practice

Several industries are already using DPA software to increase productivity. They want to help more customers and process as much data as possible. In fact, with more recent events such as economic recession, businesses need to streamline. That is why they need to implement automation.

DPA In Banking And Financial Institutions

As mentioned, banks benefit heavily from Digital Process Automation. They can handle customer accounts more effectively, process requests for credit and loan applications, and comply with federal regulations more easily. The problem is that there isn’t enough skilled talent o handle this.

Current systems for banks are outdated legacy applications and create bottlenecks. They won’t be able to handle the influx of customer requests or accounts changing. Internal users will become overwhelmed.

DPA will take the most repetitive tasks and processes and streamline them. With little to no input, they can input a large amount of data and implement it.

DPA In Healthcare

DPA for healthcare is a work-in-progress, owing to how established systems needing extensive integration. Currently, robotic process automation, or RPA, is taking priority. Machine learning needs to organize confidential data so that patients can take reassurance that their information will stay safe. We have the means to use artificial data and DPA to encrypt the data and ensure it can’t be used for fraud.

With that said, currently, the healthcare industry in the United States is understaffed. The World Health Organization reports that there is only one doctor per one thousand patients in the states. That is a severe shortage, and medical professionals need help from the machines. They can’t wait for artificial intelligence, which is one of the high hopes.

In addition, data entry takes too much time for doctors. One study in the American Journal of Emergency Medicine decided that the mean amount of time that doctors spent on entering patient data was 43%; this meant that “the mean percentage of time spent in direct contact with patients was 28%.” Emergency physicians cannot spend that much time entering data when lives are at stake.

Ideally, DPA will provide customized solutions for general problems within healthcare. Any doctor, orderly, nurse or administrator will be able to use the system to organize patient data and get them seen sooner. Sometimes such a customer experience can be a matter of life and death. They can also put insurance and payment information in an organized fashion, to reduce the back-and-forth with companies denying claims.

Choosing A Digital Process Automation Software

What processes does your bank or institution need to streamline? What are your integration priorities? Most importantly, which features of DPA would increase productivity the most for your business?

You have to answer all of these questions. Different DPA software vendors provide other bits of information. A digital workflow streamlines processes under a single umbrella. These are great for when you have to process a large amount of data. Smart forms, on the other hand, automatically organize the information that an applicant has to put into a form.

You need to choose DPA that has no technical skills required to master, and no coding. Only one human operator if at all should be prepared to edit it accordingly. Any internal user at your workplace should be able to manage data within the program.

Refine Your DPA Tools With Virtus Flow

Virtus Flow specializes in DPA and wants to help institutions reach their potential with effectiveness and efficiency. Our digital workflows and smart forms are designed to eliminate the need for excessive emails and tedious spreadsheets. You can organize data with ease and help customers fill out long forms without compromising time.

Reach out to us today to schedule a free demo. Our automation platforms are ready to handle your workload and streamline it. Prepare for the future, with the right technology and the means to digitize your workplace.

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