Business Process Automation (BPA)

Business Process Automation is using technology to refine your business processes. Such a plan usually has an overarching goal: to increase efficiency and reduce operational costs. This is done by using human operators to reduce the amount of employee involvement overall. Transparency for your employees, efficacy, and rapidity are the main priorities.

Generally, business process automation has a human operator at the helm to lead priorities for an individual business. While humans are required, the idea is to reduce that sort of interaction in the long run.

Key Elements of Business Process Automation

Business rules and parameters need to serve as the building block for all of your processes. You need to decide on which logic the automation will follow. How are you going to program your business? What data and documents do you need to collect? Answering these questions will help you decide what goals to achieve.

The second element is structured data. Structured data is an array of information that you can organize so that a search engine or algorithm can respond to them. They are usually specific metrics, such as the dimensions of a certain product or a person’s phone number. Both humans and machines can provide this type of data.

Unstructured data is the last key building block. This generally refers to subjective information that cannot be organized for a search engine or an algorithm. Usually, it features more text and fewer viable metrics. That makes it harder for a system to sort. Humans usually provide unstructured data.

This strategy is a great starting point for those looking to reduce costs or achieve certain goals. We feel, however, that you should not rely solely on BPA.

Business Process Management (BPM)

Business process management is increasing the efficiency of processes used to run regular business operations. It’s not necessarily a specific technology since a human can implement these practices to reduce redundancies. In fact, managers have been practicing BPM for ages, making it the oldest process automation of the three.

BPM is a small part of BPA, the latter of which is an umbrella term. It usually refers to the software used to handle processes and streamline them; the management part becomes the priority. In this way, it’s similar to DPA and RPA, which we will go into below.

Digital Process Automation

Digital Process Automation, or DPA, is the means of digitizing all of your processes and putting them under a uniform, up-to-date system. This single software serves as an umbrella to streamline workflows, and eliminate the needs for paperwork.

There are many benefits to DPA. For one, the platforms are designed for any user regardless of their coding experience. They also streamline integrations and workflows with APIs.

Anyone can use DPA to create a customized platform for their business. Such an advantage reduces the need to hire costly IT personnel and reduces the human element necessary to streamline operations.


DPA is an updated form of BPA, specifically BPM. It strives to achieve the same results with a smaller amount of time and resources used. In addition, it reduces the number of people involved. In addition, DPA is stripped of human bias and can take an objective look at data.

BPM under BPA generally becomes too heavy and costly. You need to constantly monitor existing systems, implement changes on a regular basis, and redesign inefficiencies. Human coordination is also necessary for business process automation and management respectively, and the operators need IT and coding experience. You have multiple parties involved to decide if an existing system’s outcome is satisfactory. This can lead to ample miscommunication, even when you have an abundance of internal users.

Pillars of Digital Process Automation Technology

The first pillar is deciding your focus. When you are implementing a process, who will it benefit primarily? Your internal users? If so, then you need a system that is user-friendly, can respond to queries fast, and handle repetitive tasks. If, for example, you have to handle a large number of loan applications, then you want the data organized so that your internal users are not bogged down by processing it.

In contrast, if your priority is customer-centric, then you want a DPA that enhances the experience. This can range from implementing a chatbot to handle constant inquiries to enabling Smart Forms to consolidate and analyze data rapidly. Certain software has Smart Forms that are implemented rapidly, for example.

The second pillar is organized documentation, with a rapid process. No one wants to spend a large amount of time on paperwork, including for software designed to reduce the load. With that said, ideal DPA will not only collect this information but also organize and analyze it in place of a human operator doing such a thing.

Examples of Digital Process Automation in Action

Virtus Flow is one of the top examples of Digital Process Automation. One of our specialties is Smart Forms, to collect a large amount of data and process it in place of a human operator.

Consider if you are a loan officer taking applications from concerned business owners.

Normally, a traditional loan application requires pages of paperwork and credit checks. A Smart Form has a customer fill in the data, with a user-friendly interface, and then organizes it for the office in question. This saves time on processing and helps the human worker focus.

What is Robotic Process Automation (RPA)

Robotic process automation is using computer software to handle processes, data, and analyses related to transactions. It is best used for handling repetitive tasks at a high volume, to increase output and decrease the busywork.

This particular software is rapidly growing. Statista predicts that by 2023, the market share for RPA will increase by 10.4 billion in USD. Thus, the potential for the RPA market to handle larger challenges is growing, for more complex tasks.

Tying it Together with Intelligent Automation

Intelligent automation is the means of applying AI technology to business processes so as to streamline them. This technology tries to analyze every step of the business cycle, and how to optimize them. In an ideal world, this streamlining will reduce operational costs overall.

DPA and RPA fall under the umbrella of intelligent automation. Each is a smaller software within an overarching whole. When you learn how to use them in tandem, then you will have the best automation tools on hand.

Optimize Your Digital Transformation With Virtus Flow

Virtus Flow is ready to improve your automation experience. With our smart forms and streamlined workflows, you will be ready to tackle process technologies and know-how to adapt them to your institution.

Reach out to us today to get started with your demo. You can take comfort in the fact that we know process automation and how to implement them effectively. Let us deliver high-volume processes to your doorstep.