Intelligent automation is the means of using technology to streamline and standardize business processes. The idea is to decrease human involvement, which increases productivity. The IDC reports in their Worldwide CIO Agenda 2020 Predictions that 40% of CIOs will pursue innovation within workplaces, including more digital transformation. 60% of CIOs, in the meantime, will lead formal education practices to ensure that employees can actively learn during the transition.

Intelligent automation can delegate manual tasks to streamline business operations. The difference here is that with digital technology, you can merge the processes under a unified system. A secondary goal is to reduce the amount of necessary human intervention and human error.

Its Role In the Digital Transformation Space

Thanks to the digital revolution, intelligent automation has become highly sought after and is increasingly becoming a necessity. Computers have shrunk to the size of portable smartphones, and programs can be sent to other databases on an international basis. This, in turn, means there is little to no gatekeeping with automation, meaning that any company can use it.

According to a 2018 Tech Pro Research survey, 70% of companies are working on digital transformation strategies. If you have not engaged in intelligent automation, then you need to start immediately. About 27 % of companies, Statista reports, are adopting Robot Process Automation while 30% are implementing machine learning.

In the meantime, intelligent automation helped revolutionize the workspace and business endeavors within the digital world. There is a vast amount of tools from which a manager can choose. This allows for lower costs but also can lead to too many choices. We will break down the basics.

Intelligent automation is one facet of digital transformation that significantly contributes to the whole. That whole involves changing the customer experience for the better. The main concern is balancing processes with specific tasks, and ensuring that tasks are completed in a timely manner.

Working Parts Of Intelligent Automation

There are four components of intelligent automation that make up the backbone. We recommend having all of them merged into your business processes.

Business Process Management (BPM)

BPM is one of the oldest parts of intelligent automation. It is a process that seeks to make business processes optimized and efficient. Technology can be used for BPM, to assist with the optimization and automation. DPA is rapidly replacing it.

Digital Process Automation (DPA)

DPA represents the evolution of traditional BPM, which takes the process to the digital realm. It solidifies processes and optimizes them for efficiency and cost. The highest priority is to improve the customer experience, which will increase the lifetime value of that individual or client.
DPA assists with automating business processes under a larger initiative, to reduce potential bottlenecks that come with standardization. It is not a part of intelligent automation but remains crucial for digital transformation.

Robotic Process Automation (RPA)

RPA is a software that is designed to mimic human behavior for certain processes, to reduce the need for real operators. It works on the graphic interface level and can reduce the bottlenecks from repeatable tasks. RPA is currently a work-in-progress, but businesses have high expectations for the programs’ success.

Artificial Intelligence

Artificial intelligence is no longer a part of science-fiction lore. It is a viable and reliable business resource. Many companies either have used it for their processes or offer it to customers.

You can teach a machine to think, and it will streamline your processes. In addition, it will lead to improved customer experience. This is due to the machine’s ability to learn about previous behavior and decipher patterns. As a result, they can deliver a higher amount of value.


With all of this technology, there is one question: how will you unite it for synergy? Integration helps with that, by ensuring that all of your programs can interact with each other without fail. This requires having an API, or an Application Program Interface to serve as an intermediary. Different programs work with the API to complete processes.

Intelligent Automation (IA) at Work

IA is the competitive advantage that will usher banks and financial institutions into the 2020s.

In addition, the costs of intelligent automation have decreased. This means that any business can use intelligent automation, just with a small investment in the long run. The learning curve has also diminished. Companies like Virtus Flow educate clients about the process and handling the difficult work.

How Virtus Flow Can Simplify Your Processes

Virtus Flow provides software that works to improve the customer and employee experience, as well as intelligently digitizes processes. In addition, we wish to educate our clients about the benefits of automated systems.
Reach out today to start working with our Virtus Flow specialists. Let us streamline your business process automation with the right automation systems. We will usher you into the newest digital frontier and take advantage of these opportunities.